Service Crew (Mandarin Speaker)

Requirements
Possess a Secondary/SPM/'O' Level qualification.
Entry-level position; fresh graduates are encouraged to apply.
Proficiency in Mandarin and English is essential to effectively communicate with Mandarin-speaking customers and colleagues.
Demonstrate excellent customer service skills to ensure customer satisfaction.
Exhibit strong communication skills to clearly convey information and address customer inquiries.
Experience in food service, including taking orders, serving food, and handling customer requests.
Ability to handle cash transactions accurately and efficiently.
Work effectively as part of a team to achieve common goals and maintain a positive work environment.

Responsibilities
Greet and welcome customers with a friendly and Mandarin-proficient demeanor, ensuring a positive first impression.
Take customer orders accurately, utilizing Mandarin language skills to clarify any special requests or dietary requirements.
Provide excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction throughout their dining experience.
Serve food and beverages promptly and efficiently, maintaining cleanliness and hygiene standards at all times.
Handle cash and process payments accurately, adhering to company procedures and maintaining a balanced cash drawer.
Collaborate with kitchen and other service staff to ensure smooth order flow and timely delivery of meals.
Maintain cleanliness and organization of the dining area, including tables, chairs, and floors, to provide a pleasant dining environment.
Communicate effectively with team members in both Mandarin and English to ensure seamless operations and efficient teamwork.
Assist with opening and closing duties, including setting up tables, restocking supplies, and cleaning the restaurant.