Shift Leader (Sunway Pyramid - 1 Utama)

Requirement
• 6 days' work week across 45 hours weekly
• At least 3 years' experience in the service industry with at least 1 year experience in a supervisory role
• Passion for F&B industry with proven experience in delivering excellent customer
experiences
• Proven experience in leading teams
• Strong interpersonal and communication skills
• Able to multitask and manage change in a fast-paced environment
• Willingness to engage in shift work, which includes work on weekends and PH
Responsibility
• Maintain smooth workflows and efficient operations by supervising, supporting, and delegating tasks during shifts
• Build positive employee experiences on every shift. Provide coaching and feedback.
Cultivate a positive work culture that fosters teamwork and collaboration
• Deliver exceptional customer service and lead by example to create a welcoming store environment
• Adhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues. Enforce company policies and standards
• Provide operational support and perform store tasks. Oversee store cleanliness and stock organization
• Maintain rigorous quality control in food and beverage preparation. Conduct regular store inspections to ensure compliance with regulations
• Monitor sales performance and assist the store manager in achieving targets
• Clearly communicate store updates to facilitate smooth shift handovers. Report any issues, incidents, or employee performance concerns to the store manager