Store Manager (Sunway Pyramid)

Main Responsibilities

Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates

Inspire and motivate the retail team to work towards a collective goal

Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention

Develop strategies to enhance the store customer experience and drive sales performance

Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring

Develop, improve and optimize retail processes to improve productivity and store operations

Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers

Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required

Oversee general store administration and ensure compliance with policies and procedures

Maintain outstanding store condition and visual merchandising standards

Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store

Conduct Stock Taking exercises at several intervals in the year, or as and when required.

Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality

Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability

Handle all issues that arise from staff or customers (complaints, grievances etc).

KPIs

Retail Sales/Revenue Growth/Productivity

Customer Service Excellence

Store Operations/Visual Merchandising Excellence

Inventory Management KPIs

Store staff retention rate

Requirements

A passion and genuine interest in fashion and retail.

Superb retail store management, inventory management, multitasking and execution abilities.

Customer-centric and people-oriented, able to handle customers and retail staff issues well.

Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.

An ability to think /work systematically, with impeccable judgment and discretion.

Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.

A self-starter, proactive and hands-on approach with "Can do" attitude!

Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).

A fun, positive and charismatic personality.

Hours

Full-time: 45 hours per week, 5 days work a week, morning and/or afternoon shifts

All staff must be able to work on weekends/public holidays

Qualifications & Experience

3+ years of relevant work experience preferably in fashion / retail company.

Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.

Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.

Strong leadership skills, effective communicator and an influential team player.

Proactive, results-oriented and able to work with minimum supervision.