Store Supervisor

Location vacancy:

Max Fashion Setia City Mall

Max Fashion IOI Puchong

Max Fashion Empire, Subang

Max Fashion Hextar World

Max Fashion Paradigm PJ

Max Fashion IOI Damansara

Position Objective

The job holder will be responsible for maximizing department sales leading to achievement of store targets. The job holder will also be responsible for maintaining the desired visual merchandising retail operations, customer service, replenishment, recovery standards in his/her department in the store in all aspects. The job holder is also responsible for motivating, leading and coaching the team.



Key Responsibilities

Department Management and Store Standards

Maximize department sales and productivity metrics in line with shop targets

Monitor key data reports on space management, sales against last year, last week and budget on a daily and weekly basis and communicate to staff

Ensure and monitor all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc).

Monitor all products are price tagged and bar-coded before display

Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized

Maintain the highest standards of housekeeping,health standards in store at all times

Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts

Ensuring department density as per department guidelines and department is

Optimize floor space based on merchandise availability, storylines and product sell –off

Inspect merchandise for quality control and report any defects and facilitate on-time clearance of all damaged merchandise

Monitor and implement sales promotion and event in the stores

Implement weekly action plans through the team



Store Merchandise/Merchandising

Understand and maintain a detailed knowledge of the product/department merchandise

Ensure and monitor promotions, sell offs and ageing stocks

Liasioning with the support function experts to drive departmental sales

Submit weekly trade report: Review non-selling items, slow/ fast moving lines/ non movers/ damages/ ageing items & information about the customers(likes,dislikes and opinions)

Ensure and monitor effective stock replenishment to the store and assure continuous stock availability in the store

(Partner with support functions)-recommend ISTs to maintain optimum stock levels

Ensure and monitor correct rotation of stock on shelves and assist in accurate stock counts as per store requirements

Back store management

Facilitate inter store transfers as per the guidelines



Customer Service

Monitor and ensure adherence of customer service standards within the department

Provide customer satisfaction by delivering exceptional customer service

Carry out regular training to ensure clear understanding of the departments, products,make, features, selling skills and after sales service

Communicate appropriately with customers including proactive greeting and acknowledgement

Deal with customer queries and complaints effectively

Follow procedures for dealing with specific customer orders

Ensure confidentiality with respect to Landmark retail/store sales information



People Management / Mentoring

Support induction of new recruits through buddy system

Hold weekly and monthly department meeting to communicate performance high and lows

Monitor and facilitate complaint resolution of direct reportees/team members

Oversee deployment and drive motivation levels of the team members

Ensure daily scheduling of the staff shifts in line with the Assistant store manager



Requirements:

Graduate degree in any field/ high school Diploma

Minimum 3 years and above experience in supervisor role

Knowledge of Retail industry and Retail processes

Knowledge of Merchandising, Stock Management and Inventory processes

Communication skills

Interpersonal skills

Proactiveness and flexibility

Customer service orientation

Result orientation

Problem solving