SUPERVISOR (IOI City Mall)

Requirements:

• Minimum SPM or equivalent qualification.

• At least 1–2 years of supervisory experience in the Food & Beverage, Hospitality or Retail

industry.

• Strong leadership and team management skills.

• Willing to work on shifts, weekends and public holidays.

• Good communication and interpersonal skills.

• Able to work in a fast-paced environment and under pressure.

• Responsible, proactive and customer service oriented.

Key Responsibilities:

• Supervise daily outlet operations to ensure smooth business activities.

• Lead, guide and motivate the outlet team to achieve operational excellence.

• Ensure all employees comply with company SOPs, food safety and hygiene standards.

• Monitor food quality, service standards and overall customer satisfaction.

• Handle customer enquiries and resolve complaints professionally.

• Assist in manpower planning and daily work allocation.

• Monitor staff attendance, punctuality and performance.

• Conduct training and coaching for new and existing employees.

• Assist in stock management, inventory control and receiving deliveries.

• Ensure outlet cleanliness, equipment maintenance and workplace safety.

• Assist the Restaurant Manager in achieving sales targets and operational KPIs.

• Perform any other duties assigned by the Outlet Manager / Area Coach/ Head of Operations.

Benefits:

• KWSP & SOCSO.

• Medical claim included.

• Sales incentive (subject to company policy and performance).

• Annual and medical leave shall be in accordance with the prevailing Labor Law.

• Training provided.

• Staff meal provided.