Supervisor - Luxury Eyewear Retail

Key Responsibilities
Sales & Floor Management
Support daily sales activities to meet and exceed store targets

Monitor individual and team performance on the sales floor

Drive upselling and cross-selling of frames, lenses, and related products

Team Supervision
Guide and motivate retail associates to deliver high service standards

Assist in staff training, coaching, and onboarding

Lead by example on the sales floor and ensure team accountability

Customer Experience
Deliver personalised service to customers, ensuring a premium shopping experience

Build rapport with returning and VIP customers

Address and resolve customer concerns in a professional manner

Operational Support
Assist in daily store operations, including opening/closing duties

Ensure accurate stock handling, replenishment, and inventory control

Maintain visual merchandising and store presentation in line with brand guidelines

Product & Optical Support
Support customers in frame selection and basic product recommendations

Ensure accuracy in product handling, fitting, and order processing

Work closely with optometrists or technical staff when required

Requirements
Experience:

Minimum 3–5 years of retail experience, preferably in eyewear, optical, or luxury retail

Prior experience in a supervisory or senior retail role

Skills:

Strong sales-driven mindset with leadership capability

Excellent customer service and interpersonal skills

Detail-oriented with good organisational abilities

Other:

Willing to work retail hours, including weekends and public holidays

Comfortable working in a fast-paced and customer-focused environment