Supervisor (Viva City)

🎯 The Role in a Nutshell
We're looking for a passionate, energetic, and customer-focused Supervisor to join our store leadership team. In this role, you'll support the daily operations of the store, lead by example on the shop floor, and help deliver an outstanding customer experience.

Working closely with Store Management, you'll play a key role in driving sales performance, maintaining operational standards, supporting team development, and ensuring the store remains a dynamic and engaging environment for both customers and colleagues.

✨ What's In It For You
Career Growth Opportunities

Clear progression pathways within the business for individuals who demonstrate strong performance and leadership potential.

Structured Development

Ongoing training, coaching, and development programs to help you build your retail and leadership capabilities.

Competitive Rewards

Attractive commission scheme and performance-driven incentives.

Comprehensive Benefits

Medical benefits and Group Insurance coverage for your wellbeing and peace of mind.

Staff Purchase Discounts

Exclusive employee discounts on our products.

Positive Working Environment

Be part of a supportive, energetic, and collaborative team culture.

🎯 What You'll Do
Customer Service

Deliver exceptional customer service to ensure every customer enjoys a positive shopping experience.

Handle customer enquiries, feedback, and complaints professionally, ensuring the best possible outcome.

Lead by example and maintain high standards of customer engagement across the sales floor.

Ensure team members maintain professional grooming and presentation standards in line with company guidelines.

Develop a strong understanding of customer service measurement tools, including the Observation Checklist programme.

Sales & Commercial Performance

Support the achievement and delivery of store sales targets and key performance indicators (KPIs).

Monitor team performance and customer service levels to maximize sales opportunities.

Drive the effective use of in-store technology, including kiosks and digital devices, to provide customers with access to the full product range.

Utilize key retail reports such as Top Sales Reports, Wall Sales Reports, and Branch Trade Review Reports to support product placement and commercial decision-making.

Identify opportunities to improve conversion, customer engagement, and overall store performance.

Visual Merchandising

Create an engaging shopping environment using the latest visual merchandising techniques.

Support the maintenance of high presentation standards across all areas of the sales floor.

Ensure stock is clean, organized, and presented to company standards at all times.

Assist in implementing promotional campaigns, product launches, and visual merchandising directives.

Training & Development

Encourage continuous learning and personal development within the team.

Support the onboarding, induction, and training of new team members.

Assist in coaching and developing existing staff to improve performance and career progression.

Ensure team members complete required training modules, assessments, and development programs.

Foster a positive team culture focused on growth, accountability, and success.

🔍 What You'll Bring
Essential
Minimum 2–3 years of experience in a retail, supervisory, or team leadership role.

Strong customer service and communication skills.

Passion for retail and delivering outstanding customer experiences.

Ability to motivate and support team members in a fast-paced environment.

Good organizational and problem-solving abilities.

Flexible to work shifts, weekends, and public holidays.

Preferred

Experience within sports, fashion, footwear, or lifestyle retail.

Exposure to KPI-driven retail environments.

Familiarity with retail reporting tools and operational processes.

Leadership experience managing or mentoring team members.

📅 What Your First Year Looks Like
Develop a strong understanding of store operations, customer service standards, and company expectations.

Build confidence in leading daily store activities and supporting team performance.

Contribute to achieving sales targets while maintaining operational excellence.

Support the growth and development of team members through coaching and feedback.

Help create a positive, customer-focused, and high-performing store culture.