Support Technician

Requirements
-Customer Focus and Problem-Solving Skill: Dedication to understanding and meeting customer needs.
-Communication Skills: Strong verbal and written communication abilities.
-Multitasking and Time Management: Ability to juggle multiple tasks and prioritize effectively.
-Teamwork and Independence: Collaborative spirit to work well with colleagues and contribute to team success.
-General Technical Familiarity: Understanding of computers, smartphones, and relevant applications.
-Travel Flexibility: Willingness and ability to travel as needed.
-At least a SKM / Diploma / Degree certification. Fresh graduates are welcome to apply.
-6-12 months of working experience in Sales & Service of IT-related industry will be an added advantage.
-Candidates with technical knowledge and experiences in sales / business /manufacturing are encouraged to apply.

Responsibilities
-Report to Service Manager.
-Serve customers at the front desk and cover onsite services when necessary.
-Handle documentation and ensure proper record-keeping.
-Answer customer calls and respond to email inquiries promptly.
-Follow Standard Operating Procedures (SOP) and schedules to meet daily demands and quality standards.
-Perform any other duties as assigned by the immediate superior.