Technical Lead - D365 CRM, Power Platforms

Key Responsibilities

Oversee team’s work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test)

Direct efforts to defining technical, operational, and user requirements

Review and improve conceptual architecture and technical solutions designs

Oversee partnership and coordination between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

Hold your team(s) accountable to project quality standards through KPI identification and testing plan

Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery

Take an active role in sales activities and planning as required

Qualifications
Skills and experiences

10+ total working experience

Experienced in multiple Dynamics 365 Customer Engagement applications and use cases (sales, customer service, marketing etc):

designing, troubleshooting and optimizing components, such as customizing dynamics to align to business processes and flows.

Solution Architecture & Design for D365 CE (performance, stability, scalability)

Dynamics Customization & Configuration (business processes, workflows, plugins, UI, integration)

 Power Platform Development – Power Apps (Model-driven & Canvas), Dataverse, Power Platform Admin Center

As this role requires multi geography support, including China region, this role requires candidates who is able multilingual i.e Mandarin/Hokkien/Hakka etc

Putting together both data migration and integration strategies.

Consulting with external clients on complex projects, including in leadership roles

Working with global teams on CRM technology implementation and maintenance projects.