TECHNICAL SUPPORT

ob description
1. Customer Technical Support: Handle after-sales technical enquiries from Malaysia-based customers via phone, email, or on-site visits; diagnose and resolve product issues related to lead-acid and lithium battery systems.

2. On-Site Service & Troubleshooting: Perform installation checks, commissioning support, and fault-finding at customer sites; provide hands-on solutions for quality and operational issues in the field.

3. Product Testing & Analysis: Conduct local testing on defective products returned by customers; document findings and coordinate with HQ Technical Support / R&D for complex cases.

4. Customer Training: Deliver basic product operation and maintenance training to customers and local partners as required.

5. Documentation: Prepare service reports, site visit records, and maintain accurate after-sales documentation for Malaysia accounts.

6. Coordination: Liaise with Leoch China HQ Technical Support for escalated technical matters and spare parts coordination when necessary.

7. Ad-hoc Duties: Perform any other after-sales related tasks assigned by the superior.

Job Requirement

Key Qualifications & Skills:
Education: SPM / STPM / Diploma (Electrical / Electronic Engineering or related technical field). Certificate in Industrial Electronics / Electrical Technology (e.g., SKM Level 3–4) acceptable. Degree holders are welcome to apply.

Experience: Minimum 1–2 years of hands-on technical experience; prior exposure to battery systems (lead-acid or lithium) is an added advantage.

Technical Skills: Basic knowledge of electrical systems, battery testing equipment, and Microsoft Office (Excel / Word / Powerpoint).

Problem-Solving: Good analytical and troubleshooting skills with a practical, hands-on approach.

Communication: Fluent in Bahasa Malaysia and English (verbal and written); Mandarin (verbal and written) will be added advantage; ability to communicate technical matters clearly to customers.

Travel: Willing and able to travel within Malaysia on short notice (possess valid driving license preferred).

Work Style: Self-motivated, able to work independently with minimal supervision, and comfortable working under pressure.

Team fit: Customer-focused, reliable, and a good team player.

Education

SPM / STPM / Diploma (Electrical / Electronic Engineering or related technical field). Certificate in Industrial Electronics / Electrical Technology (e.g., SKM Level 3–4) acceptable. Degree holders are welcome to apply

Job summary
this position under after sales department which mostly will communicate with customer regarding company product.