Technician

We are looking to hire a full time Technician to be based at our Head Office in Bandar Sunway, Selangor.

Job Description:

Install, configure, and calibrate large format printing equipment at client or internal sites.

Ensure all hardware is properly connected and software/firmware is up to date.

Perform routine preventive maintenance on wide-format printers, plotters, and associated hardware.

Troubleshoot and repair mechanical, electrical, and software issues in a timely manner.

Replace print heads, rollers, ink systems, and other components as needed.

Provide on-site or remote technical support to customers and internal teams.

Assist clients with printer operation, media handling, and software integration.

Train end users on proper maintenance and usage of hardware.

Run diagnostic tests to identify issues and ensure optimal equipment performance.

Conduct colour calibration, alignment, and output quality checks.

Manage parts inventory, order replacement parts, and track usage.

Maintain accurate records of repairs, replacements, and service logs.

Document all service calls, technical findings, and resolutions.

Generate service reports and provide feedback for continuous improvement.

Adhere to manufacturer guidelines, safety protocols, and company policies.

Ensure all equipment meets compliance standards and is safe to operate.

Work closely with production teams, service coordinators, and vendors.

Communicate effectively with non-technical users and team members.

Identify opportunities for system upgrades or workflow improvements.

Provide input on new equipment purchases or modifications.

Travel to client locations for on-site installations or repairs.

To assist in other ad-hoc duties as assigned by the Company from time to time.

Job Requirements:

Diploma or technical certification in Electronics, Electrical Engineering, Mechatronics, IT Hardware, or a related field.

2+ years of hands-on experience servicing and maintaining large format printers.

Strong knowledge of printer hardware components including printheads, carriage systems, ink delivery systems, motors, sensors, and control boards.

Ability to diagnose, troubleshoot, and repair mechanical, electrical, and electronic faults.

Experience with preventive maintenance, calibration, alignment, and firmware updates.

Ability to read and interpret service manuals, wiring diagrams, and technical documentation.

Strong analytical and troubleshooting abilities.

Good problem-solving skills with attention to detail.

Proficient in using diagnostic tools and hand tools safely and effectively.

Ability to work independently as well as part of a team.

Willingness to travel to customer sites and work outside of the normal working hours when required.

Ability to work extra hours, including evenings and weekends if required.

Good command in English and Bahasa Malaysia, with excellent communication skills.

Self-starter with a high level of initiative, strong sense of urgency.