User Operation Executive

Are you organized, analytical, and passionate about the fintech industry? We’re looking for a User Operation Executive to drive and optimize our user operations processes. This role is ideal for someone with 3–5 years of experience in financial operations, especially within fintech or high-growth digital environments.

Key Responsibilities:

Executing day-to-day operations related to EDMs, app push notifications, and bonus distribution

Coordinating with internal teams (Product, Marketing, Sales) to resolve user issues and optimize workflows

Monitoring user journeys to identify friction points and propose actionable improvements

Assisting in performance tracking, campaign data reporting, and insights generation

Managing internal documentation, trackers, and workflow tools to maintain accuracy and consistency

Preparing regular data reports and assisting in performance analysis

Supporting the end-to-end process of EDM and in-app messaging campaigns

Requirements:

2–4 years of work experience in a fast-paced or high-growth industry; fintech experience is a plus

Proficiency in both English and Chinese (spoken and written)

Strong communication and coordination skills across cross-functional teams

Detail-oriented, highly organized, and process-driven

Aproactive teamplayer with a growth mindset and willingness to learn

Familiarity with operations tools, CRM systems, and basic data handling is a plus

Why Join Us?

Work with a fast-growing fintech company shaping the future of digital finance

Gain exposure to cross-border operations and trading activities

Room to grow into roles across Operations, Compliance, or Sales Support

Young, dynamic, and collaborative team culture

We recognize and reward top talent with quarterly performance bonuses.

Ready to collaborate with world-class professionals and gain insights from international leaders?

Apply now and grow with us!