Responsibilities

Role Description

Develops trade debtor account collection strategy to manage ECL stage 1, stage 2, and stage 3 portfolio within the organization.
Oversee operations related to the Credit Management Group. Specifically, in implementing collection strategies, managing staff, and ensuring compliance with regulations and company policies / processes.
Formulate and set collection key performance indicators (KPIs) that are in accordance with the organization financial goal.


Key responsibilities

Set key performance indicators (KPIs) for collection according to organization goals and establish a collection results monitoring structure.
Contributes to overall strategic planning of organization, especially regarding trade debtor impairment loss minimization and trade debtor account management.
Establish and maintain collection management strategies, policies, and procedures.
Manage collection activities that is following relevant regulations and company policies and procedures.
Leads, mentors, and trains a team of collection professionals, ensuring accountability and performance.
Responsible for budgeting and allocating resources for the credit management group.
Prepare regular reports based on PDCA methodology for senior management, plan and implement collection improvement initiatives for the organization.


Key skills

Effective communication skills are crucial when engaging with a diverse audience, including senior management, debtor accounts, and customers.
Data analyzing and trend identification skills are essential to enhance collection performance.
Possess up-to-date knowledge and technology related to debtor account collection management such as tools to enhance collection efficiency and effectiveness.
High degree of initiative, strong team-building skills and a commitment to driving positive change.
A solid understanding of financial concepts, such as MFRS9 impairment loss provision on accounts receivable, cash flow, cost of collection is necessary for this role.
Familiar with laws and regulations related to debt collection.


Academic qualification

Minimum education level – bachelor’s degree in relevant discipline.
Post graduate degree in business administration would be an added advantage.


Experience

At least 8-10 years of experience in collection related work with proven track record.
Minimum 5 years of management experience in leading a group of collection professionals.
Experience in dealing with regulator, governing authorities, and non-profit organisation concerning collection matters.
Experience in leading project that is related collection system / sub-system implementation.