Requirements

Must be fluent in Mandarin (spoken, written, and reading)
Minimum SPM or equivalent
Fresh graduates are encouraged to apply
Strong verbal and written communication
Ability to handle customer objections and inquiries professionally
Problem-solving mindset and ability to work under pressure
Detail-oriented with strong organizational skills
Team player with a positive, proactive attitude
Responsibilities

Serve as the first point of contact for insurance policyholders and potential customers via phone, email, chat, and social media
Provide accurate information on insurance packages, coverage, claims processes, and benefits
Assist clients in renewing car insurance, making changes to their policy, or purchasing new plans
Guide customers through claim submission and status updates
Handle complaints and resolve post-sales issues related to policy disputes, documentation, or service concerns
Keep detailed records of customer interactions in the excel system
Coordinate with underwriting, claims, and operations teams to resolve complex queries
Maintain up-to-date knowledge of insurance products, regulations, and industry standards
Participate in regular training to enhance product knowledge and customer handling skills
Benefits

Comprehensive training provided
EPF / SOCSO contributions
Fast-track promotion for top performers
Annual leave
Medical claim up to RM300/year
Opportunities to grow within a reputable and expanding insurance company