4PL CX Agent

Key Responsibilities:

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

Skills and Competencies:

Strong background in documentation.

Demonstrates strong communication capabilities in an international environment.

Strong time management to complete tasks on time.

A proactive attitude to foresee irregularities and propose alternative solutions.

Ability to work under pressure to cope with periods of high workload and tight timelines.

Willingness to work overtime to meet deadlines when required.