Account Collection Admin

Requirements

The Account Collection cum Admin will play a key role in ensuring timely collections from customers while maintaining organized documentation and accurate customer data. This role includes managing the progress payment bridge for customers, keeping the event schedule up to date, and handling the SQL ERP system for accounting purposes. The candidate will also be responsible for managing cash payments received from customers and performing any additional ad-hoc tasks as required.

Candidates must at least possess a Diploma or equivalent
Required skills: Collections Management, Administrative Skills, Communication, Problem Solving, Accounting, Collections, Customer Service, Communication Skills, Microsoft Excel
Strong communication skills (phone, WhatsApp, email).
Ability to systematically manage documentation and maintain high levels of organization.
Experience with accounting systems, particularly SQL ERP, is a strong advantage.
Expertise in Microsoft Excel and spreadsheets.
Ability to work independently as well as part of a team.
Excellent attention to detail and accuracy in managing financial data.
Ability to perform well in a fast-paced environment and meet tight deadlines.


Responsibilities

- Follow-up with Customers



- Regularly contact customers via phone, WhatsApp, and email to remind them of upcoming or overdue payments.

- Address any inquiries or concerns regarding customer accounts.

- Ensure timely collection of payments to meet financial goals.

- Filing Documentation



- Organize and systematically file all relevant documentation, including invoices, contracts, and payment records.

- Maintain accurate and accessible financial records.

- Maintain Customer Data



- Regularly update and manage customer data, ensuring accuracy and confidentiality.

- Track account statuses and payment histories.

- Maintain Data Bridge for Customer Progress Payments



- Monitor and update customer progress payments, ensuring accurate tracking of all stages of payment.

- Provide regular reports on customer payment progress.

- Maintain Event Schedule



- Coordinate and update the event schedule to ensure all event-related payments are aligned with the timeline.

- Communicate with the operations team and marketing team to ensure accurate scheduling.

- Maintain SQL ERP System for Accounting

- Input and manage financial transactions using the SQL ERP system.

- Reconcile accounts and generate financial reports as needed.



- Handle Cash Received from Customers



- Accept, record, and properly document all cash payments received from customers.

- Ensure the secure handling and processing of cash transactions.

- Perform Ad-hoc Tasks



- Assist in various other administrative duties as assigned by management to ensure smooth departmental operations.

Benefits

Benefits:

• Replacement Leave• Replacement leave is provided when working on public holidays.

• Annual & Medical Leave• Annual leave, medical leave, and public holidays are provided according to company entitlement.• Special leave for personal matters (subject to approval).

• Training & Development• Opportunities to attend seminars, exhibitions, or workshops related to the wedding/event industry.

• Positive Work Environment• A friendly and supportive team.• Opportunities to grow within the event and wedding industry.

• Additional Perks & Company Culture• Team activities such as company trips, team building and staff birthday celebrations.• A relaxed, professional work environment with a strong sense of camaraderie.

Additional Benefits

Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Annual Bonus
Training Provided
Company Trip