Account Manager (Corporate/Mid-Market) l Enterprise Business

Why does this job exist and why is it critical?​

Account Growth & Revenue

Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.

Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.

Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.

Monitor account performance against KPIs and proactively address any potential issues.

Customer Satisfaction & Retention

Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.

Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.

Proactively identify potential risks to customer retention and implement strategies to mitigate them.

Gather customer feedback and insights to inform product development and service delivery.

Communication & Reporting

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

Prepare reports on account status, performance, and forecasts.

Keep accurate records of customer interactions and account activities in the CRM system.

Internal Collaboration

Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.

Share customer insights and market feedback with relevant departments.

What do you need to have for this role?

Ideal candidate should be with minimum 5 – 7 years of progressive experience in key account management in sales

Good working knowledge in using CRM system

Ability to influence and successfully lead in a fast-paced environment

Dynamic builder of relationships with key customers and operations