Area Manager Retail Operation

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• Awarded For
o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
o Bronze Winner in Cross-Generational Workforce Engagement (2024)
o Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

The Area Manager is responsible for the direct supervision and support of a cluster of U Mobile stores within a specific geographical area. This role requires a dynamic and results-oriented individual with strong leadership, communication, and customer service skills.
The Area Manager will be accountable for ensuring stores meet sales targets, operational standards, and deliver excellent customer experience.

About You

Sales Management:
• Directly manage, coach, and motivate Store Managers within their assigned area.
• Monitor daily/weekly/monthly sales performance and operational efficiency of individual stores in their area.
• Develop and implement strategies to achieve business objectives within their designated area.
• Monitor key performance indicators (KPIs), analyse results and feedback, and implement corrective actions to ensure targets are met.

Customer Service & Operational Standards:
• Conduct regular store visits to assess performance, identify training needs, and ensure adherence to brand standards.
• Address escalated customer issues and maintain high customer satisfaction.
• Oversee the product lifecycle, ensure good planning and execution for launching new products, and driving consumer engagement in store.

Team Management & Development:
• Manage and guide a team of professionals, fostering a high-performance UM culture and providing mentorship.
• Ensure optimal staffing levels and staff capabilities within their area stores.
• Resolve operational issues that arise within the stores.

Strategic Planning & Market Analysis:
• analyse local market trends and competitor activities to inform area strategies.
• Staying abreast of market trends, competitor activities, and customer preferences to inform business decisions.
• Overseeing the product lifecycle, ensure good plannings and execution for launching new products, and driving consumer engagement in store.

Resource Management & Collaboration:
• Collaborating with various internal teams and external partners like mall managements or vendors to drive business growth and ensure smooth operations.
• Managing allocated resources effectively and ensuring cost-efficiency for the store productivity and profitability