Asia Operation Coordinator (Mandarin Speaking)

Requirements
-Achieve at least Diploma certificate.
-1-3 years' experience in Operation's role background and travel industry is preferred.
-Fresh graduate is also welcome to apply.
-Proficiency in English & Mandarin.
-Strong Communication Skill.
-Attention to detail, adapt changes and have passion for continuous process improvement
-Positive can-do attitude and willingness to support on any request as needed
-Ability to comprehend systematic logical flows

Responsibilities
-Travel tour operating from ho ahead till tour finish.
-Understand company working processes and follow the workflow for daily tasks.
-Using company system and follow the guideline to make all service order in place.
-Well budget control and Conduct negotiation and communication with relevant parties for over budget issue.
-Daily checking for incoming message and requirement.
-Follow up the request and amendment and deliver result across multiple time zones. Invoice issuance.
-Draft invoice & check final costing sheets.
-To ensure productivity for tour handling and also control the ratio of mistake to cause financial impact.
-Facilitate in the coordination of tasks and communication with each corporate parties (Network office, service venders).
-Work closely with relevant Network office to solve issues.
-To monitor and ensure all confirmation could deliver to our customer on time.
-Follow up tour report / complaint handling.
-Update tour situation to sales office according to tour report.
-Follow up complaint and input tour report for further investigate.
-To record all the cases into Quality Control Logbook for statistics and review.
-Collaborate closely with cross-functional department.