Assistant/ Boutique Manager (Fresh)

At Fresh, we create beauty products that perform with experiences that transform.

Born in Boston, Raised in New York. What began as a small collection in a neighborhood shop by our founders Lev & Alina, has evolved into a full lifestyle line of skincare, lip care, bodycare, and fragrance sold all over the world.

The sensoriality of our products—their textures and scents—sets us apart. It’s this combination of high efficacy and amazing sensations that we’re known for, and why those who know us love us. Lev says fresh creates products people don’t know they need—and then can’t live without. Our founders still work with the brand every day to fulfill their original dream of making beauty that performs and transforms.

We are driven by our never complacent indie spirit where the sky's the limit. This approach is initiated by Lev and Alina and lived by the entire organization. Our boundless curiosity fuels our search for the extraordinary, whether it’s a moment of pleasure in nature or an experience of generosity in our shops. Where fresh goes, beauty follows. We’re pioneers—in product, in experience, in culture, and in process.

We believe that fresh is more than what it sells; it’s the emotional connection to the brand that we call the sixth sense. It’s the heartfelt experience we craft for our people and our guests.

Fresh is a brand of LVMH group worldwide. In SEA, it is managed through LBeauty Pte Ltd, a joint venture between LVMH group and Luxasia.

We are looking for an engaged, motivated Retail Boutique/Counter Manager to support our fast-growing Malaysia business.



Job Description

Operation-

Manage and be responsible for all stocks inventory - sellable and non-sellable

Ensure accuracy and timelines on store inventory - ordering and return

Ensure tip top store cleanliness as per brand guidelines

Ensure tip top VM change/display

Ensure timely execution/management of monthly marketing animation and activation

Ensure smooth operation and execution of new launches in store

Manage and be present at all time to drive workshops and store events

Be the first point of contact on guest complaints and be responsible for onwards escalation, when needed

Roster management

Ensure accuracy on half-yearly audit check

Manage weekly stocks delivery to ensure good stock coverage as per established guidelines during festive/ad-hoc, if required

Responsible to achieve retail store target with the team

Sales-

Partner with Retail Executive/Trainer on individual FA training to motivate team to achieve their sales target and KPIs

Drive and grow in traffic - conversion and revisit rate

Coach FA timely to better and achieve individual KPIs



Reports-

Ensure timely submission on weekly/monthly reports

Ensure timely submission on FA/PT commission payout

People Management-

Build a strong and cohesive positive team spirit and morale of the retail team

Manage and ensure positive team morale

Manage FA, including counselling and management of all difficult behavioral and conduct issues

Ensure smooth and good orientation and integration of new team members

Work with Training department on development and upgrading of FA soft and hard skill set

Ensure team members’ grooming are as per established guidelines



Job Requirements

Minimum Diploma or equivalent level of education in relevant field

At least 2 years of relevant work experience in retail, sales or FMCG industry

Sales driven and proactive, enjoy operating in the fast-paced retail environment

People oriented and is a team player with a positive mindset and pleasant disposition

Well-organized and committed to accuracy at all levels of details, with ability to work independently with minimal supervision

Willingness to work retail shifts on weekends and public holidays

Fluent in both oral and written communication skills

Adequate computer literacy and proficient with Excel and ability to read and reply emails