Assistant Lounge Manager/ Manageress

ASSISTANT LOUNGE MANAGER/RESS

Mandarin Oriental, Kuala Lumpur is looking for a Assistant Lounge Manager/ress to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverage Department in Kuala Lumpur, the Assistant Lounge Manager/ress is responsible to manage the day-to-day operations of the lounge and assist in formulating long-term strategies. The Assistant Lounge Manager/ress reports to the Director of Food & Beverage / Assistant Director of Food & Beverage.

As Assistant Lounge Manager/ress​, you will be responsible for the following duties:

Prepare capital expenditures for the operation

Maintain good communication with the Kitchen operations, F&B section heads and other relative department

Prepare monthly manager report and debriefing notes as necessary

Manage the average food and beverage check and promote sales

Always have good knowledge of monthly budgeted target in revenue and profit

Oversee administration of weekly duty schedules and controls vacation leaves

Ensure that the standards of food and beverage service are maintained

Promote and consistently try to improve food and beverage sales

Ensure that all colleagues are familiar with the contents of the menus, and its compositions

As Assistant Lounge Manager/ress​, we expect from you:

A University/ Hotel School or College Graduate in Hotel Management

Minimum 3 years of hotel experience

Good knowledge of customer service and guest contact skills

Handling guest / colleague complaints and dealing with them tactfully

Strong leadership skills

Knowledge of communication and training skills

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

EPF (Employees Provident Fund) contributions (higher than the norm

SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

Public holiday entitlement based on Malaysian calendar

Exceptional rest area & colleagues engagement activities.