Assistant Manager, Customer Service

Job Responsibilities
-Manage daily operations of the Concierge and Contact Centre teams
-Ensure service standards and KPIs are consistently met
-Handle escalated complaints and provide effective resolutions
-Support training, coaching, and performance management of staff
-Collaborate with hospital departments to enhance patient experience

Job Requirements
-Degree in any field
-Minimum 3 years of working experience in a hospital customer service environment
-Proven experience in a supervisory or management role within hospital customer services
-Experience managing or supervising a modern contact centre.
-Experience managing or supervising VIP Services
-Experience managing or supervising a Concierge team
-Strong knowledge of hospital operations and workflows
-Good understanding of Hospital Information Systems (HIS)
-Strong computer skills (MS Word, Excel, PowerPoint, and relevant systems)