ASSISTANT MANAGER, MAINTENANCE SUPPORT

Job summary:

To support the smooth operation of retail outlets by coordinating timely and cost-effective maintenance services, ensuring all store facilities and equipment are safe, functional, and compliant, while minimizing disruption to daily store operations.

Key Responsibilities:
1. Retail Outlet Maintenance Support

Coordinate preventive and corrective maintenance for retail outlets, including M&E systems, refrigeration, air-conditioning, lighting, plumbing, and store fixtures.
Ensure prompt response and resolution of store maintenance requests and breakdowns.
Act as PIC for assigned outlets or regions and support store teams on maintenance-related matters.
Conduct regular outlet inspections to identify defects, safety risks, and improvement opportunities.

2. Vendor & Contractor Coordination
Liaise with approved vendors and contractors for repair, servicing, and emergency works.
Monitor vendor performance, workmanship quality, SLA adherence, and safety compliance.
Support sourcing of quotations, cost comparisons, and job recommendations for approval.

3. Cost Control & Budget Monitoring
Assist in tracking outlet maintenance expenses and ensuring works are within approved budgets.
Support cost optimization initiatives through preventive maintenance and better vendor management.
Verify job completion, supporting documents, and invoices prior to submission for approval.

4. Preventive Maintenance & Asset Tracking
Support implementation and compliance of preventive maintenance schedules for outlets.
Maintain accurate maintenance records, asset registers, and equipment service history.
Assist in asset tagging, condition assessment, and replacement planning for retail equipment.

5. Compliance, Safety & Store Standards
Ensure maintenance works comply with company standards, statutory requirements, and mall / landlord regulations.
Enforce safe work practices and proper permit requirements for contractors at outlets.
Support internal audits, safety inspections, and corrective action follow-ups.

6. Reporting & Continuous Improvement
Prepare and update maintenance reports such as breakdown trends, vendor performance, and PM compliance.
Analyze recurring outlet issues and recommend corrective and preventive measures.
Support standardization of maintenance processes and best practices across outlets.

7. Cross-Functional Coordination
Work closely with Store Operations, Projects, Supply Chain, and Finance teams to support outlet performance.
Support new outlet openings, store renovations, and handover processes from Projects to Maintenance.
Job Requirements

Education & Experience

Diploma / Degree in Engineering, Facilities Management, or related discipline.
Minimum 3–6 years of experience in retail outlet maintenance or facilities support.
Experience handling multi-site retail operations is preferred.

Skills & Competencies
Knowledge of retail outlet facilities, refrigeration, HVAC, and basic M&E systems.
Strong coordination, problem-solving, and time management skills.
Vendor management and cost control experience.
Good communication skills to engage store teams and landlords.
Proficient in MS Office; CMMS experience is an advantage.

Personal Attributes
Hands-on, responsive, and service-oriented.
Able to handle urgent breakdowns and work under pressure.
Willing to travel frequently to retail outlets.