Assistant Restaurant Manager

1. Operations Support & Compliance

Support the RGM in managing daily restaurant operations according to SOPs, food safety, Halal, and audit requirements.

Ensure compliance with CORE Audit, QA standards, and internal controls.

Monitor cleanliness, food handling, equipment condition, and overall store readiness.

Follow up on corrective actions from audits and operational checks.

2. Financial & Cost Control

Assist in monitoring labour cost, food cost, wastage, and daily sales performance.

Support inventory control, stock counts, and ordering accuracy.

Ensure compliance with cash handling, safe verification, and petty cash procedures.

Highlight variances and operational risks to the RGM.

3. People Supervision & Leadership

Supervise and guide Shift Leaders and Crew Members during daily operations.

Support manpower planning, scheduling, and deployment to meet operational needs.

Conduct on-the-job coaching, basic counselling, and performance feedback.

Support disciplinary actions and documentation as guided by RGM and HR.

Lead by example and promote a positive, respectful, and disciplined work environment.

4. Training & Development

Ensure team members complete required training and certifications.

Conduct on-the-job training for new hires and existing staff.

Identify potential team members for development and promotion.

Support leadership development initiatives as part of succession planning.

5. Customer Experience & Service Excellence

Ensure excellent customer service standards are consistently met.

Handle customer feedback and complaints professionally and escalate when required.

Support service recovery and continuous improvement initiatives.

6. Acting PIC & Reporting

Act as Person-in-Charge (PIC) during assigned shifts or in the absence of the RGM.

Prepare and submit basic operational reports (sales, manpower, incidents) as required.

Communicate operational issues, risks, and improvement suggestions to the RGM.