Assistant Warehouse & Logistic Manager

Lead the Warehouse and Logistic department in order to provide world-class service to our customers and develop the Warehouse & Logistic on an on-going basis.

Key Responsibilities

Responsible for driving customer satisfaction order fulfilment within the organization

Develop key KPIs and implement action plans to improve customer satisfaction with related to Customer Satisfaction, Warehouse and Logistic function

Responsible for development, implementation and management of the Warehouse & Logistic charter for the company

Measure and improve the order fulfilment index on an on-going basis for direct and indirect customers

Responsible in maintaining good relationship with all customers and ensuring that Customer Satisfaction level are consistently met as determined by management,

Responsible for management of demand forecast for the company by working closely with sales, marketing and planning.

Responsible in ensuring Customer’s Complaints related to Warehouse Lare handled efficiently by following the process and procedures that has been established and at the same time meeting all metrics that has been established for Customer Complaints.

Responsible for the compliance of work processes and procedures for Warehouse & Logistic function to Internal Business Control that has been established and improving the ratings for Internal Audit that is conducted.

Ensuring compliance of procedures as stated in ISO 9001 identified for Warehouse & Logistic.

Facilitate CSE training and development to ensure that staff is competent in handling the daily activities in the Warehouse & Logistic function.

Daily involvement in key activities to ensure smooth running of the Warehouse & Logistic function.

Minimize incidence of lost order from customer by maintaining availability of inventory/production & delivery of identified products

Take lead for Safety compliance for Warehouse and Logistic function.

Any other role and scope related to Customer Service, Warehouse and Logistic.