Associate, Customer Acquisition

Responsibilities

Serve as the first point of contact for potential customers, creating a positive and professional first impression

Engage with small and medium-sized businesses across industries to understand their goals and recommend suitable solutions

Manage the early stages of the sales process from lead qualification to hand-off to solution specialists or partners

Use tools like email, phone, video, and chat to communicate effectively and build strong customer connections

Identify and qualify leads using methods like BANT (Budget, Authority, Need, Timeline)

Collaborate with internal teams to ensure smooth transitions and customer satisfaction

Capture customer feedback and share insights to help improve processes and offerings

Stay updated on industry trends and product knowledge to confidently position solutions.



Requirement

High school diploma required; Bachelor’s degree preferred

1–2 years of experience in sales, customer service, or account management (IT industry experience a plus)

Strong communication skills, both verbal and written

Familiarity with CRM tools such as Salesforce or Dynamics 365 is preferred

A positive, self-driven attitude with the ability to work independently

Quick learner with a passion for technology and helping customers

Strong organizational and time management skills

Willingness to take initiative, meet targets, and work in a fast-paced environment