Barista

What will I be doing?
-Maintain a high customer service focus by approaching your job with the customers always in mind.
-Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
-Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
-Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
-Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
-Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.
-Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.
-Confidently knowing the beverage menu contents and able to explain them in detail to guests.
-Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beverages, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
-Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable, juices and other perishables daily to ensure product quality.
-Greet guests in a courteous and friendly manner, promote and document orders for drinks.
-Prepare and present drinks using standard ingredient recipes and practice prudent portion control.
-Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.
-Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
-Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash.
-Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank.
-Complete checklists on product knowledge.
-Know menu items of all other outlets to recommend guests to other outlets.
-Confidently know opening hours of all restaurants and hotel outlets.
-Recommend other restaurants and city attractions to hotel guests.
-Follow-up on any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
-Ensure that all service procedures are carried out to the standards required.
-Make sure that all areas are cleaned and maintained in accordance with operating procedures.
-Take personal responsibility for the service experience of all guests in your designated area.
-Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
-Give guest service the highest priority.
-Display professional behavior at all times.
-Avoid offensive or impolite language.
-Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
-Carry out any other reasonable duties and responsibilities as assigned.
-The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?
-Senior High School education or specialty in Hospitality.
-1-2 years in a managerial position in a 4 / 5-star category hotel.
-Good English skills to meet business needs.
-Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
-Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
-Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
-Must have basic knowledge of food and beverage preparation and service of various alcohol.
-Able to remember, recite and promote the variety of menu items.
-Open minded and outgoing personality.
-Willing to work for long hours.
-Positive attitude.