Barista | Retail | Marks & Spencer Sunway Pyramid

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

OVERVIEW OF THE ROLE

Advising customers following our consulting code, maintaining the order and image of the product.

WHAT YOU WILL DO

1. Advising customers

Greets customers, maintaining eye contact and smiling. Friendly and always available.
Identifies customers’ needs advising them and providing them a better shopping experience.
Follows up on the customers’ shopping experience and ensures sale is closed perfectly.
Knows how to manage alterations in order to offer better customer service.
Uses product knowledge (qualities and trends) to refute customers’ objections and/or to close sales.
Seeks customer loyalty ensuring a better shopping experience.
2. Maintaining the store image

Ensures that the store is in good shape, respecting the standards of the company’s image.
Supports the display changes in the store as appropriate, following the standards of the company’s image.
Incorporates new items in the store, following the visual merchandising criteria.
3. Providing support when receiving and replenishing products

Receives and rolls out products at the store when required.
Constantly replenishes products from store to stockroom.
Carries out any other merchandise management processes (packing overstock, changes in the organisation of the stockroom, etc.).
4. Maintaining the corporate image

Respects and complies with the Massimo Dutti Lifestyle Guide.
Always wears the full uniform smartly.
5. Technology use

Uses tools that are available to ensure the products are located and displayed in the store.
Is familiar with and uses the RFID operating system.

WHAT EQUIPS YOU FOR THE ROLE

Minimum 1 year of working experience in retail fashion
Minimum SPM or Diploma in related fields
Good communication skills
Knowledge of fashion and trends
Willing to work on shifts, weekends and Public Holidays
WHAT WE OFFER

Basic salary RM2,100 with monthly commissions
Group term life & personal accident coverage
Medical outpatient GP and Specialist coverage
Hospitalization and surgical coverage
Annual leaves & birthday leave
Staff discounts