Barista - ZUS Signature Coffee IOI City Mall, First Floor

Responsibilities:

Customer Engagement Initiatives: Authority to lead customer engagement activities, including gathering feedback, offering product recommendations, and sharing insights about ZUS Coffee’s products and the coffee journey.

Quality Control: Authority to ensure consistency and excellence in the preparation of all coffee beverages, maintaining high standards in presentation, flavor, and overall product quality.

Training & Mentorship: Authority to mentor and train other baristas, sharing knowledge, demonstrating advanced techniques (e.g., latte art), and ensuring the team upholds ZUS Coffee’s service and quality standards.

Problem-Solving: Authority to address and resolve customer issues related to service or products, ensuring swift and effective solutions that enhance customer satisfaction.

Process Improvement: Authority to suggest and implement improvements in coffee preparation processes, service flow, or customer interactions that align with the brand’s mission and values.

Requirements :

Vaccinated with at least 2 doses

Proven experience as a Coffee Barista, with a strong track record of excellent customer service

Ability to remain calm under pressure and resolve customer issues effectively

Candidate must possess at least a Secondary School/SPM certificate in any field

Good command of both written and spoken English and Bahasa Malaysia

Good interpersonal skills, energetic and willing to learn new knowledge

A positive, outgoing attitude and a willingness to go the extra mile to ensure customer satisfaction.

Prefer candidates with own transport