Boutique Manager

Job description
About the role

Breguet, a name synonymous with innovation, unmatched craftsmanship, and horological mastery, is seeking a passionate and experienced Boutique Manager to lead their boutique team in Malaysia.

This is a unique opportunity to represent one of the most prestigious watchmaking maisons in the world and deliver an exceptional client experience that reflects their rich heritage and commitment to excellence.

What You'll Be Doing

Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication
Strategically build a high-performing team by sourcing potential candidates, leading recruitment efforts, and ensuring a smooth onboarding experience. From day one, integrate new hires into the Breguet family and provide thorough training
Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance with Group procedures, and relevant legal, fiscal, and customs regulations
Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle
Foster lasting relationships and cultivate loyalty with clients as a member of the Breguet family, by delivering exceptional service to both new and existing VIP customers
Identify growth opportunities and propose clienteling strategies through effective use of the CRM system
Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants
Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines
Identify operational challenges and propose effective solutions to ensure smooth store operations at all times
Safeguard the security and proper maintenance of the timepiece stock
Profile
Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role
Proven track record in achieving and exceeding sales targets in a competitive environment
Strong business acumen, analytical skills, and results-oriented mindset
Strong understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour
Collaborative approach with the ability to foster teamwork and a "can-do" attitude
Intellectual curiosity and a passion for learning and staying updated on industry trends
Exceptional communication and presentation skills in English (additional language is a plus)
Passion for luxury watches, craftsmanship, and brand heritage
Professional requirements
Possess a recognized educational qualification or certificate appropriate to the position
Good computer literacy skills