Branch Manager

Company: HABIB Group

Location: Various locations nationwide

As a Branch Manager with HABIB Group, you will lead a dynamic team to deliver exceptional customer experiences while ensuring smooth branch operations, achieving sales goals, and upholding the HABIB brand's prestige. We offer internal training and career advancement opportunities to support your professional growth within the Group.

Available Brand(s):

HABIB Jewels

Pandora

Ice-Watch

Time Zone

Vernakular (The Watch Library)

Ar-Rahnu Express

Responsibilities:

Lead, train, and manage retail staff to deliver excellent customer service and achieve sales targets.

Oversee daily branch operations including inventory management, financial reporting, and visual merchandising.

Plan and execute promotional and marketing activities to boost branch performance.

Monitor and analyse branch performance metrics, identifying areas for improvement and implementing solutions.

Handle customer inquiries, feedback, and complaints professionally.

Maintain showroom standards to reflect the brand’s premium image.

Ensure compliance with company policies, SOPs, and legal requirements.

Foster a high-performance culture through coaching, performance reviews, and career development.

Requirements:

Minimum Diploma or Bachelor’s Degree in Business, Marketing, or related fields.

At least 5-7 years of experience in retail, preferably in jewellery, luxury, or lifestyle brands.

Strong leadership, people management, and communication skills.

Proven ability to drive sales and manage branch profitability.

A team player with high integrity, detail-oriented, and customer-focused.

Willing to work retail hours, weekends, and public holidays.

Must have full working rights in Malaysia.