Branch Manager

Principal Responsibilities:

-To lead the team to deliver the Branch Wealth and Personal Banking (WPB) Performance measures and plan.

-Manage & coach the team to drive performance with a hands-on style to grow sales, productivity, service quality and staff engagement.

-To lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers.

-To monitor and act on daily sales activity management information and other internal information tools, using them to coach the team and achieve the business goals.

-To use the principles and guidelines in the TOM to ensure customer needs are identified and they are matched to the appropriate member of the team to maximize the sales potential.

-Personally managing the sales floor on a regular basis.

-To ensure customer needs are met & direct the customer to the most appropriate Channel

-To train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans.

-To use appropriate performance management tools and undertaking individual performance reviews to maximize effectiveness of the team.

-To hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes.

-To work as part of a wider integrated team. Support others through direct and indirect actions beyond your own branch responsibilities.

-To ensure that sales & operations are undertaken in accordance with HSBC Bank Product Life Cycle (PLC) Functional Instruction Manual (FIM), Business Instruction Manual (BIM) and Credit Policy Manual appropriate lending guidelines.

-To ensure all processes for sales & operations are in place and manage within any agreed Authorities.

-To manage operational risk, by using relevant Management Information (MI) to identify risk situations and take any appropriate action to minimize loss.

-To ensure branch lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Bank plc Credit Policy by ensuring the appropriate use of credit and behavioral scored lending.

-To undertake Sales, Operational and Credit sampling in your branch.


Qualifications

-Possess strong team leadership and management, problem solving skills, analytical skills, planning and organizing skills.

-Knowledgeable and experience in Retail sales.

-Proven ability in relationship management in the Retail sector.

-Preferably with Associate of the Chartered Institute of Bankers (ACIB) or equivalent professional qualification.

-Preferably with excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating.

-Coaching sales techniques, best practice and sales management on a team and one to one basis.

-Attain appropriate professional and regulatory qualifications as required by market.

-Attain any internal standards as required by Country.

-Applicants must be flexible to relocate within Malaysia branches.