Branch Supervisor (Kluang)

Responsibilities:

Leadership: Provide leadership and direction to branch staff, motivate them to achieve revenue targets, customer service goals, and operational objectives.
Sales and Business Development: Develop strategies to increase branch revenue and profitability. Monitor and assess market trends, competitor activities, and customer feedback to guide business planning.
Networking: Build and maintain relationships with local customers and suppliers to promote the branch and enhance its reputation.
Staff Management: Recruiting, hiring, training, and managing branch staff. This includes conducting performance evaluations and providing feedback to ensure the team operates effectively.
Financial Management: Monitor and manage the branch's financial performance, including budgeting, expense control, and revenue generation to maximise profitability.
Problem Solving: Address any issues or challenges that arise within the branch, whether staff related, customer service, operations, or other areas.
Compliance: Ensure compliance with company policies, procedures, and safety standards.
Reporting: Provide regular reports as per management’s policies on branch operational performance and sales activities and forecasts.
Requirements:

Minimum Diploma and 5 years of experience in a similar role, preferably with technical knowledge of heavy equipment and/or in the agricultural machinery industry.
Proficient in both written and spoken English and Bahasa Malaysia.
Frequent travelling within Southern region is required.
Strong leadership and management skills with the ability to inspire and motivate.
Excellent communication, negotiation, and interpersonal skills.
Proficiency in MS Office applications and other relevant software.