BU Lead Contract Support

Job Description:


Business Unit & Commercial Support

Proactively understand, anticipate, and meet Business Unit needs.

Drive commercial performance through strong contract knowledge, cost control, and effective use of preferred suppliers.

Lead regular meetings with Contract Managers and Contract Support aligned to business cadence.

Promote and utilise PowerBI reporting to monitor and manage key KPIs (profitability, billing, GRNI, open POs, supplier usage, exceptions).

Identify risks, performance gaps, and improvement opportunities; implement practical solutions.

Support Business Unit Reviews and ensure policies and processes are clearly communicated and embedded.


People Leadership

Provide leadership, coaching, and hands-on support to the BU Contract Support team, with regular onsite presence.

Lead Contract Support meetings and ensure effective communication of updates and expectations.

Support recruitment, onboarding, induction, and training of new team members.

Set clear performance expectations, development plans, and conduct appraisals.

Motivate and engage the team to deliver high-quality outcomes.

Act as cover for short-term absences and resolve queries efficiently.

Share best practice and act as a positive culture carrier.


Financial Management

Oversee billing applications, margin calculations, invoicing, and submission to clients.

Support Business Unit and project billing, tracking, and month-end close activities.

Manage key financial metrics ahead of month end, including profitability, aged purchase orders, and reconciliations.

Control Business Unit overheads, purchase orders, and supplier invoicing.

Review weekly KPI reports, provide commentary, and lead improvement actions.

Ensure financial accuracy, integrity, and adherence to deadlines.


Quality, Systems & Compliance

Maintain strong knowledge of contract scope and daily operations.

Ensure subcontractor POs are compliant and aligned with policy requirements.

Maximise preferred supplier usage and better buying practices.

Act as CAFM super/key user; support PPM, reactive work, and reporting.

Ensure CBRE systems (CAFM, Web Quote, eLogbooks, QHSE) are consistently used and up to date.

Support mobilisation of new contracts and continuous improvement initiatives.


Relationships & Governance

Build strong relationships with internal stakeholders, clients, and external partners.

Communicate clearly and credibly in a matrix environment.

Ensure consistent compliance with company policies, procedures, and controls.

Bachelor’s degree in Finance or Accounting required; professional certifications (ACCA, CIMA, CPA, CPF, or equivalent) are an advantage.
Strong IT, communication, and presentation skills, with the ability to support effective reporting and work confidently in a matrix environment.
Strong proficiency in Microsoft Excel, PowerPoint, and Power BI.
Well‑organised and adaptable, with a solid understanding of contract‑based, customer‑facing business operations and a mindset focused on continuous improvement.
Understands the requirements of operating in a contract environment.
Previous experience of a service industry role.
Management skills to maximise the performance of staff working directly for them and others.
Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels.
Results/ task orientated, with attention to detail and accuracy.
Excellent time management and organisational skills.
Ability to work as part of a team, as well as independently.
Calm manner, able to work under pressure and with changing demands and priorities.
The individual must be willing to undertake travel as the role/business requires.