CALL CENTRE AGENT

JOB DESCRIPTION:
-Handle appointment inquiries/requests by phone, email, and live chat.
-Make outbound calls to patients to book/reschedule appointments.
-Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all -transactions.
-Provide excellent and high-quality service in a timely and professional manner.
-Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
-Any other duties and responsibilities that may be assigned to you by the management from time to time.
-Establish sustainable relationships and engage customers by taking the extra mile

JOB REQUIREMENTS:
-SPM/STPM/Diploma/Degree or equivalent professional qualification.
-Minimum 2 years of recent working experience in Customer Service/BPO/Call Centre/Telemarketing.
-Experienced in the Medical/Healthcare industry will be added value.
-Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills