Cash Client Service Specialist (SG) MY

Job Purpose
Cash Client Service Specialists for Business Call Centre are responsible in providing a professional & high quality phone & email support on CIMB Bank’s products & services for Business Banking clients. The Cash Client Service Specialists will be able to provide solutions to customer’s accounts and product related queries, help customer in technical troubleshooting, coordinate with internal departments to resolve customer’s concern, handle complaints and gather feedback for product, service & system enhancements.

Key Responsibilities
Strategy and Planning

Acquire feedback from the clients during engagement over the phone to increase the uptake & utilization of cash management products and services.

Business Performance and Management

To provide professional & high quality phone & email support on Business Banking products & services to all Business Clients.

To provide end-to-end support and assist with BizChannel troubleshooting on technical/system issues.

Encourage and refer clients to utilize BizChannel services and Other Cash Management Channels & Services.

Develop new business through cross-selling to existing & new to bank clients.

Contact potential business partners to assess interest in collaboratation opportunities with CIMB Bank.

Processing of Conveyancing Pay-in & Pay-out requests from Conveyancing Clients.

Provide Exceptional Handling support to clients with special banking requirements.

Handles Administrative tasks such as charging & waiver memo’s, etc.

Monitoring of Stored-Value Facility Accounts.

Provide support in any other ad-hoc duties and projects assigned by the supervisor.

Regulatory Compliance

Participate in risk & control self-assessment, audit, and business continuity management activities for the department.

Maintain standards and role model behaviours and demonstrate the core values of the bank.

Job requirements
Candidate must possess at least a Bachelor Degree or Diploma in any field, preferably with at least 1 year of relevant experience.

Proficiency in Mandarin is required to effectively support our Mandarin-speaking customers in Singapore.