Chief Operating Officer (Retail)

Job Responsibilities:

Retail Operations Management

Lead and manage the overall performance of all retail outlets to ensure operational efficiency and consistency

Oversee daily store operations across multiple locations

Drive improvements in store productivity, sales performance, and customer experience

Optimize manpower planning, staffing structures, and workforce deployment

Enhance in-store visual merchandising and product presentation standards

Develop and implement standardized operating procedures (SOPs) across all outlets

Manage and execute new store opening processes from planning to launch

Supply Chain & Inventory Management (Critical Function)

Oversee end-to-end supply chain operations, ensuring efficiency and scalability

Manage product assortment planning and maintain an effective SKU structure

Develop and implement procurement strategies to optimize cost and supply continuity

Improve warehouse operations and productivity levels

Strengthen logistics and distribution processes to support business growth

Monitor inventory turnover, stock levels, and replenishment cycles

Ensure efficient and timely product flow from suppliers to retail outlets

Store Operations

Lead initiatives to improve store sales performance and revenue generation

Monitor and optimize store productivity metrics (e.g., sales per square foot)

Develop and implement effective merchandising strategies

Ensure efficient staff allocation and workforce productivity across stores

Drive continuous improvement initiatives to enhance operational workflows

Oversee operational processes for store openings and expansions

Operations Leadership

Manage and oversee large retail networks with stores

Lead operational systems supporting retail outlets or equivalent scale

Handle complex retail operations involving high transaction volumes and multiple locations

Ensure operational alignment and consistency across all stores

Data-Driven Management

Utilize data analytics to drive operational decisions and performance improvements

Monitor store-level sales performance and key operational metrics

Analyze SKU performance and gross margin trends

Track inventory turnover and stock efficiency

Manage and optimize labour cost ratios

Ensure data-driven decision-making is embedded in daily operations

Systems & Process Development

Establish and standardize operating procedures (SOPs) across the organization

Develop scalable retail operations management systems

Design and implement performance management frameworks and KPIs

Build structured training and development programs for store and operations teams

Strategic Execution

Act as the execution lead in partnership with the CEO

Drive operational implementation of business strategies and initiatives

Oversee execution, performance tracking, and operational delivery

Continuously identify and implement improvements to enhance efficiency and effectiveness

Requirements:

Bachelor’s Degree in Supply Chain, Business Administration, Retail Management or related field

Minimum 10–15 years of experience in retail operations, with a strong track record in senior leadership roles

Proven experience managing large-scale retail networks or operational systems supporting stores

Strong background in supply chain, inventory management, and procurement strategies

Hands-on experience managing high SKU environments

Solid understanding of retail store operations, including store productivity, merchandising, staffing, and sales optimization

Demonstrated ability to drive operational efficiency, improve performance, and increase profitability

Strong leadership and team management skills with the ability to lead large, multi-location teams

Ability to execute business strategies effectively and work closely with senior leadership/CEO