Client Delivery & Operation Support Specialist

Job Responsibilities：
-Develop and implement takeaway strategies to boost sales and brand visibility across multiple delivery platforms.
-Conduct market research and analyze performance data to identify trends, opportunities, and areas for improvement.
-Work closely with delivery platforms (Grab, Foodpanda, Shopee, etc.) to maintain strong partnerships and negotiate better terms.
-Collaborate with marketing teams to plan promotions and increase customer engagement.
-Responsible for online operations and live-streaming campaign planning and execution on delivery platforms.
-Support store managers in executing takeaway strategies and improving operational performance.
-Assist stores with delivery platform account setup, documentation, and ongoing maintenance to ensure smooth operations.

Job Requirements：
-Diploma or Degree in Business, Marketing, Computer Science or related field.
-At least 1 year of experience in food delivery platforms / E-commerce or F&B industry.
-Strong communication and coordination skills.
-Good analytical ability and problem-solving mindset.
-Able to work in a fast-paced environment and handle multiple projects.
-Required to travel occasionally.
-Able to communicate well in English, Malay and Mandarin as this role requires engaging with Mandarin-speaking clients and stakeholders.