Client Experience Executive - Tamil & Hindi Speakers

Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!





Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.



DOO you have what it takes?



Job Responsibilities:

Respond to customer inquiries via phone, live chat, tickets, and email.

Perform client screening (Know-Your-Client) process.

Perform Introducing Broker (IB) setting related and enquiries.

Liaise with customers and sales teams to resolve account issues.

Manage customer complaints and ensure satisfaction.

Research client needs and coordinate with relevant teams.

Assist in SOP development, training, and quality assurance.

Maintain accurate records and comply with company policies.

Adjust CRM settings based on risk profiles and support system enhancements.



Requirements:

Bachelor’s Degree in Economics, Finance, Business Administration, or any field.

Fresh graduates are encouraged to apply.

Proficient in Hindi, and English (to liaise with Indian market clients).

Willing to work flexible shifts.

Strong problem-solving, analytical, and teamwork skills.

Proficiency in Microsoft Office; experience in financial services is a plus.



What we offer/What's in it for you:

Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.

We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.

We appreciate your contributions with a 13th-month salary and performance bonus.

We reward our best employees with quarterly employee recognition awards in USD.

Feeling drowsy after lunch? Take advantage of our smart pantry access and monthly tea break/lucky draw.



Discover your potential with Doo Group. Apply now and be part of our success story!

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo