Client Services Specialist

Please note that Chinese reading and typing is a must

Job Description:

Assist clients on all inquiries via live chat or email

Ensure efficient and excellent customer service experience provided

Be well equipped with the Company's platform/product including keeping abreast of general market conditions

Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients

Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management

Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.

Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirement

Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity

Minimum diploma in business administration or business management with keen and sharp eye for numbers

Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)

Advantageous for candidates with experience working in financial institutions, fintech

Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.

Proficient in English & Chinese in communication and writing in order to liaise with dedicated market counterparts

Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms

Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance

Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)