Collections / Repossession Manager

Why Join Us?

At DCAP, we’re dynamic, fast-growing tech startup backed by Khazanah Dana Impak, providing AI-powered Consumer Financing Platform to hire purchase businesses. We don’t just offer jobs – we build careers. Step into a vibrant environment where your skills and ambitions will be recognized, nurtured, and rewarded.

What you’ll do :

Source, evaluate, and onboard new repossession agents and auction houses to ensure adequate vendor coverage and service quality.

Review and assign repossession orders to approved repossession agents, ensuring adherence to policies and regulatory guidelines.

Supervise and manage a team of approximately six staff members, including the Repossession Coordinator and Repossession Supervisor.

Monitor team performance, delegate tasks effectively, and ensure timely execution of operational activities.

Handle escalated customer cases, including negotiating and determining redemption terms.

Evaluate the condition and market value of repossessed collateral and coordinate with approved auto auction partners to optimize resale outcomes.

Handle and prepare undertaking letters while initiating insurance claims where necessary.

Audit repossession Unit and repossession agents to identify inconsistencies or indications of potential fraud, escalating findings to the Head of Collection when appropriate.

Review post-sale files and coordinate with the Collection Manager on the assignment of deficiency balances to external collection agencies or legal representatives in line with policy and deadlines.

Prepare and distribute periodic reports on repossessions, auction sales performance, and loss recovery to the Head of Collection.

Monitor and evaluate the performance of third-party, including repossession agents and auction houses, ensuring service level agreements and performance standards are met.

With us, you’ll enjoy:

Competitive Salary – Your hard work pays off!

Health & Wellness Benefits – Because your well-being matters.

Professional Development Opportunities – Grow with us.

Collaborative & Supportive Work Environment – Thrive in a team that has your back!

What You Bring:

Have a minimum 3 years of experience in Hire Purchase Collections and Repossession with knowledge and practical experience on secured litigation process /foreclosure and understanding of regulatory requirements, collection systems or similar field.

KPI oriented and able to work under strict deadlines.

Bias towards action and take initiative to get things done.

Superior knowledge of Collection's Auto Loan, including HP act, Repossession and Auction's valuations.

Good negotiation skills, communication and interpersonal skills.

Able to adapt to changes, able to enhance process and workflow management to achieve higher efficiency.

Good knowledge of Microsoft Words, Excel, and PowerPoint.

Why You’ll Love This Role:

VCs-Backed Startup: With the support of big and well-known investors, we’re positioned for long term success.

Work alongside experienced leaders and innovators: Who are passionate about cutting-edge technology.

Career Development: Be the pioneer key player in a collaborative environment.

Make a Real Impact: Your contribution will directly shape the future of our products and the financing industry.

If you’re an ambitious, results-driven professional who thrives in a dynamic environment, this is your chance to shine. Don’t worry if you don’t check every box – if you meet most of the criteria and are eager to learn, we’d still love to hear from you.