Compliance Specialist/After-sales Customer Service（合规专员/投诉处理/售后客服）

Job Responsibility:

The compliance specialist is a crucial and important position for any Registry / Registrar in the domain name industry, as the specialist ensures that the relevant laws and industry policies are complied. With that in mind, we are offering an opportunity for both experience and non-experience applicants to learn the ropes of a compliance specialist and develop a positive career progression in the domain name industry, through structured trainings and mentorship. We are looking for someone who is independent, professional, confident, meticulous and analytical.

The compliance specialist will be responsible for the following duties:

1. Complaint and Abuse Report Management:
· Investigate, address and resolve complaints and abuse reports involving domain names relating to intellectual property infringements and illegal / unlawful activities, amongst others.
· Handle complaints and abuse reports from various sources, including the online reporting system, email, industry partners, etc.
· Ensure that complaints and abuse reports are handled and addressed in accordance with the procedures and related industry policies.



2. Administrative Management:
· Prepare and submit required reports to superiors as required.
· Ensure that complaints and abuse reports are properly documented.
· Any other matters as requested by the team leader or department manager.



Qualifications:

Academic: at least a diploma degree majoring in business, administration, marketing, compliance or risk related;

Software knowledge: good at Microsoft office;

Working Experience: at least 1 year. Fresh graduates are also encourage to apply as training will be provided;

Language: fluent in English and Mandarin to communicate with stakeholders.

Company Background:
Gname.com is a leading technology company specializing in domain name registration, management, and related internet services. Known for its innovative solutions and customer-centric approach, Gname.com is a trusted name in the global domain industry.

For more information about Gname, please visit our official website: https://www.gname.com/