Contact Centre Executive - Bukit Jelutong

1) Prospecting - Contribute to identify potential customers and create sales opportunities where Scania can deliver value to the customer and be profitable.
-Contribute to identify new potential customers
-Contribute to identify total market potential
-Contribute to structure and develop customer base through local segmentation
-Keep up to date with customers and the local market
-Keep track of customer’s fleet requirement and purchase timing
-Keep up to date with Scania product and service portfolio
-Keep up to date with competitors’ product / service portfolios and activities
-Participate in campaigns and customer events, fairs, organizing demonstrations
-Proactively cooperate with internal stakeholders to achieve business objectives

2) Contacting - Develop and increase the customer base by analyzing contacts or prospects, understand their needs, plan and conduct meetings, build relationships and argue for Scania´s value proposition.
-Analyse customer list and set target for customers
-Plan and prepare customer contacts
-Contact customers through phone calls, mails and meetings
-Ask value driven questions to understand the customers’ business, operations and unfulfilled needs
-Identify the customer total needs and evaluate the probability to get a deal and the potential gain
-Record and update relevant customer information in Scania tools
-Follow up customer contact
-Increase the customer base by working actively with contacting prospects
-Build and maintain long term business relations with existing customers
-Act professional as a Scania ambassador and market the full range of Scania products and services

Desirable Experience & Qualifications
-Degree in business, automotive or engineering studies or equivalent experience
-Minimum 3 years’ experience in sales or telemarketing or similar
-Experience in project management
-High level English in writing and speaking. Bahasa Malaysia and Mandarin' language in writing and speaking where applicable. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
-Intermediate computer skills and fluent in Microsoft Word, Excel, PowerPoint and CRM system