Country Operational Manager - based in Penang

Key Responsibilities

On-Site Team Manager

Monitor team performance to establish business indicators.

Remove/mitigate roadblocks for operational success.

Support the team by directing, giving feedback, and making suggestions.

Provide team training and certification, as well as ensure employees’ access to systems.

Responsible for employee empowerment, recognition.

Responsible for QM review and implementation on-site.

Responsible for implementing operational strategies and achieving operational goals.

Operational Support

Responsible for the success of ongoing operations by monitoring and verifying that every step of the supply chain is executed efficiently to ensure stock availability.

Responsible for the successful implementation of the various processes facing the customer, supplier, warehouse, and transportation.

Drive to resolution of all operational/commercial problems related to the site.

First point of escalation of all ongoing site operational level issues.

Make decisions with the awareness of the impact on the overall success and profitability of the organization.

Communicate up, down, across the organization, with customers, suppliers, warehouse, transportation, and all other relevant stakeholders.

Will act as backup for missing resources or skills.

Owns financial reconciliation of customer records for payment.

Provide recommendations for continuous improvement.

Adhere to company policy and implement the agreed methodology on the operational level.

Your Skills

Must have Degree in Supply Chain, Logistics, Business, or related field.

Minimum 8 years of experience in operations / supply chain / logistics / order fulfillment and planning.

At least 6 years of people management experience.

Proven track record in process improvement and problem-solving.

Strong knowledge in Malaysia customs rules and regulations (LMW & FIZ).

Team player with a people-oriented leadership style.

Hands-on, proactive, and strong operational leadership.

Excellent communication and stakeholder management skills.

Good understanding of inventory management and KPIs.

Proficient in Microsoft Excel, Word & PowerPoint

Must be willing to be based in Penang/Kedah.