Credit Administration & Recovery Assistant (Caller)

Job Scope:

-Monitoring defaulting list, call defaulting customers on a daily basis and update monthly defaulting list.

-Send defaulting notices and Short Message Service (SMS) to notify customer on their defaulting.

-Send Short Message Service (SMS) to decline direct debit entries.

-Send final notices to propose customers’ sales cancellation without refund or propose restructure plan.

-Assist to handle incoming customer calls for direct debit decline customer.

-Generate SOA to customers when required.

-Assist on department administration job.

-Liaise with agents and customers to improve branch arrears accounts.

-Update daily calling and collection status reports.

-Any other duties as assigned by the superior and management to you from time to time.

Qualification & Experience :

-At least SPM & Above.

-Proficiency in English and Mandarin, knowledge of additional language is a plus. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

-Good interpersonal and communication skills.

-Computer literate and well versed in Microsoft Office Applications.

-Ability to work well under pressure in a fast-paced environment.