CRM Manager / Specialist

Role Overview:

We are seeking a highly organized, detail-oriented CRM Manager / Specialist to take ownership of our CRM system, Odoo, with a strong focus on supporting sales operations. This role is critical in driving system accuracy, streamlining sales workflows, and enabling data-driven decision-making through robust reporting and analytics.

Key Responsibilities:

CRM System Administration

Administer, configure, and maintain the CRM system (Odoo) to ensure smooth operation and optimal performance.

Oversee system upgrades, customizations, and integrations as needed.

Data Integrity & Analytics

Maintain clean and accurate data by managing imports, exports, deduplication, and validation processes.

Develop dashboards and generate CRM reports on salesperson activity, performance, and pipeline trends.

Perform basic data analysis to support business decisions and uncover insights.

Sales Process Optimization

Automate and streamline sales workflows to enhance productivity and reduce manual effort.

Work closely with the sales team to ensure the CRM supports key sales and marketing functions.

Stakeholder & Vendor Coordination

Gather and translate business requirements into CRM solutions in collaboration with internal stakeholders.

Liaise with external vendors or partners during CRM rollouts, enhancements, or troubleshooting.

Training & Adoption

Provide CRM training and support to new and existing staff.

Assist with onboarding of sales team members and support teams that interact with finance (e.g., payments and invoicing modules).

Create and maintain user documentation, manuals, and SOPs.

System Maintenance & Security

Implement and monitor access controls, security protocols, and regular system checks.

Stay updated on Odoo CRM capabilities and suggest improvements based on evolving business needs.

Qualifications:

Diploma or Degree in Data Analytics, Business Administration, or a related field.

At least 2–3 years of experience in a similar CRM role; fresh graduates not preferred.

Hands-on experience with Odoo, Salesforce, HubSpot, Zoho or similar platforms.

Strong proficiency in English; Mandarin is a plus.

Familiarity with reporting tools and data-handling techniques; knowledge of Python, XML, or other automation tools is advantageous.

Good interpersonal and communication skills with the ability to work cross-functionally.

Experience coordinating CRM projects or rollouts, ideally using Agile methodologies.

Bonus: Understanding of sales and marketing processes and how CRM supports customer lifecycle and revenue operations.

Staff Benefit:

EPF, SOCSO, medical claim and hospitalization insurance.

Yearly performance bonus and increment.

Monthly Birthday celebration and sports activities.

Discounted company products and services.

Education support on Chinese Metaphysics studies.

Working hours: Monday to Friday 9.30am to 5.30pm, Saturday 9.30am to 1.00pm