Customer Advisor

We are looking for Customer Advisors, who will be supporting [1] Trip.com's customers for products from hotel reservations to flight tickets to everything about travel. As the voice of [2] Trip.com, you will use your interpersonal skills and passion to let travellers trust us to take care of their trip.

This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part our dynamic and fast-growing team?

In this Role, you'll get to

Deliver excellent customer service through our communication channels via phone, chat, or email.
Communicate effectively and professionally with customers, showing empathy and patience.
Driven towards achieving individual KPIs and Team Goals
Continuously identifying work process improvements and provide prompt feedback during 1:1 sessions as well as team meetings
Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.
Advocate the Trip.com culture both internally and externally.
Taking ownership of customer concerns and passionate in solving end-to-end travel challenges
Assist with ad hoc projects assigned by Team Leads / Supervisors.

What you'll Need to Succeed

Proficiency in both verbal and written English and Malay language;
Have a passion for helping and supporting others. You gain a sense of fulfilment from saving someone's day;
Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
High stress tolerance and able to work under a pressured environment.
Analytical and Critical Thinking with a drive towards customer success