Customer Care/ App support / Customer retention

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

-Maintaining a positive, empathetic, and professional attitude toward customers always.

-Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.

-Train customers on how to derive the most value from our Software-as-a-Service platform.

-Ensure customer satisfaction and provide professional customer support.

-Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.

-Responding promptly to customer inquiries and communicating with customers through various channels.

-Providing feedback on the efficiency of the customer service process.

-Identify opportunities to sell additional services and or Cartrack software applications to clients.

-Compile daily efficiency and productivity reports.

-Mixture of outbound and inbound calls


Requirements

-Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience

-Experience in customer service/ retention is required. KPI will be measured.

-Experience with technical troubleshooting is required.

-Exposure with technical/app support is an added advantage.

-Strong English communication is a MUST.

-Either Mandarin or Cantonese communication is important for communication with customers.

-Excellent communication and interpersonal skills.

-Hands-on and a positive attitude.

-Team player with a high level of energy and able to work independently.


Benefits

- Daytime working hours only

- Near LRT

- Incentive

- Performance bonus

-Annual Flexi-benefits

- Medical & Insurance coverage