Customer Care Professional (Serve Hong Kong market)

How will you make an impact in this role?

Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests

Build meaningful relationship through consultative questioning to ensure added value for the customer

Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs

Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible

Meet and exceed quality goals, compliance regulations and productivity targets

Document necessary information

Re-prioritize to adapt to the ever-changing environment

Preferred Skills:

Demonstrate personal excellence by remaining positive in difficult situations

Display a passion to serve by delivering extraordinary service in every interaction with our customers

The ability to work in a fast-paced environment as well as multitask and re-prioritise on a regular basis

Strong interpersonal, communication and listening skills

Strong verbal and written communication skills

Confidence to position and sell products or services

Excellent negotiation, influential and resourceful skills

Analytical and problem-solving skills with strong attention to detail

Outstanding organisational skills

Qualifications:

High School Diploma or equivalent

Proficiency in Cantonese, English and Mandarin

Shift flexibility requirements - Full time, night shift experience preferred

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid or onsite arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities