Customer Care Representative

Job Requirements:
-Fluent in English and Mandarin languages, with excellent written and verbal communication skills. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
-Education level : SPM and above
-Able to work in 24*7 Shift rotational basis
-Proven ability to promote and build extraordinary customer rapport
-Experience in a bank or financial institution customer service environment will have added advantage
-Willingness to learn and improve
-Fresh Graduates are encourage to apply.

Responsibilities and Accountabilities
-Educate customers on self-service options and automated banking channels.
-Conduct call backs for transaction confirmations and reach out for supporting documents as needed.
-Clarify customer needs, evaluate problems, and provide solutions.
-Perform specified KYC tasks when required.